Terms and Conditions
It is essential that all San Blas by Boat customers carefully review our terms and conditions before proceeding with a booking, as these are strictly enforced. Should you have any questions or concerns, we urge you to contact us before confirming your booking to clarify any doubts. All clients of San Blas by Boat are presumed to have read, understood and accepted these terms and conditions prior to making any deposit payment.
Prices and Surcharges
Our prices are considered contract tariffs and no claims relating to the price of a trip will be accepted once a booking has been confirmed. All prices are quoted in US Dollars (USD).
Charter Reservation Requests
After you have requested a reservation, we will notify you by email that your reservation has been accepted and provide you with the means of payment for the deposit. We will confirm your charter reservation by email upon receipt of the deposit payment.
Initial deposit and final payment
To guarantee a charter booking, travelers must submit a deposit of the total price of their charter no later than 24 hours after booking.
Payment of the remaining balance must be paid in cash upon arrival to the boat captain or no later than 15 days before the charter start date when made by bank transfer or credit card.
Methods of payment
We accept payment by:
Payment via Paypal platform.
Cash payment on board.
Payment by bank transfer.
If payment is not made on time, San Blas by Boat reserves the right to cancel your trip, without refund of your deposit.
Cancellation and Modification Policies
Cancellations and Modifications by the Traveller
The traveller has the option to cancel their booking at any time, provided that they communicate the cancellation in writing to San Blas by Boat. The effectiveness of the cancellation will depend on the date we receive the written notification.
Should a trip be canceled, San Blas by Boat maintains the right to withhold any commission owed for the trip. If the reasons for cancellation fall within the coverage stipulated by your insurance policy, you may have the opportunity to seek reimbursement for these fees.
A timely change in the date of travel may be made in cases of extreme urgency, subject to the policies of our local suppliers. In this case, additional charges may apply to make the requested adjustments. The change request must be submitted in writing up to 14 days prior to the original travel date.
Cancellations and/or Modifications by San Blas by Boat or due to Force Majeure
Any additional charges resulting from postponement, delay or extension of a voyage, or adaptation of the itinerary due to Force Majeure circumstances, shall be the responsibility of the Traveler. The Traveller acknowledges that the cruise captains have full authority to adjust itineraries in the interest, enjoyment and safety of the passengers and the vessel. In the event that we become aware of a Major Change to an Itinerary (other than an adjustment or modification as described above) at the time of booking, we will inform the traveller immediately. If the need for a Major change arises after booking, San Blas by Boat will communicate this information to traveller as soon as reasonably practicable.In the event of a Major Change, provided it is not due to a Force Majeure situation, the traveller will have the option to accept the amendment, purchase another available trip or cancel the trip for a full refund.
Cancellation refund policy If the traveler cancel the trip or part of the trip, the following refunds will apply:
If a booking is cancelled more than 30 days prior to the trip start date, 60% of the deposit amount will be refunded.
If a booking is cancelled between 30 and 15 days prior to the trip start date, 30% of the deposit amount will be refunded.
If a booking is cancelled less than 15 days prior to the trip start date, the traveler will not receive any refund.
Travel Insurance
San Blas by Boat strongly advises all customers to purchase Travel Insurance promptly upon making a reservation. The insurance coverage should, at the very least, encompass emergency medical evacuation, trip delay (interruption or post-departure coverage), baggage, and repatriation. Should you opt not to acquire insurance, you will bear sole responsibility for any financial losses linked to your travel plans. This decision could result in the forfeiture of your travel investment and/or necessitate additional expenses to address unforeseen circumstances.
Passports, Visas, Insurance, and Health Requirements
The traveler is solely accountable for ensuring that they possess all essential visas, a valid passport, documented proof of insurance, and necessary vaccinations before embarking on their journey. A passport with a validity of at least six (6) months beyond the scheduled completion of the Itinerary is obligatory.
Accommodation
The term "Accommodation" refers to lodging on sailing yachts and catamarans. San Blas by Boat arranges accommodations for its trips through external suppliers and holds no ownership or managerial stake in these lodgings. The prices for accommodations are calculated based on double occupancy unless explicitly stated otherwise. In the case of a preference for single accommodation, certain lodgings may necessitate payment of a single supplement, the amount of which can vary depending on the specific accommodation.
Legal Compliance and Proper Conduct
The Traveler acknowledges that engagement in a Trip may be concluded while the Trip is underway if the Traveler becomes subject to disciplinary measures by civil or criminal authorities, providers of accommodation or transportation, or if San Blas by Boat, at its sole discretion, deems the Traveler's behavior inconsistent with the well-being, safety, or interests of other Travelers, service providers, or their personnel. In such a scenario, the Traveler is obligated to organize and cover the costs of their own alternative travel and accommodation arrangements.
Traveler Feedback
In the event that a traveler encounters any issues during their trip, it is essential for them to promptly notify the person in charge of the trip or another representative from San Blas by Boat. This timely communication allows us to take immediate action and make every effort to address and resolve the situation. San Blas by Boat can only address and rectify problems if made aware of them. Reporting concerns as they arise provides us with the opportunity to offer solutions or compensation to ensure the traveler's satisfaction. If, however, the issue persists, a written complaint must be submitted to San Blas by Boat within 28 days of the trip's conclusion.
Limitation of Liability
San Blas by Boat operates exclusively as an agent for all travel, services, and accommodation providers advertised and/or sold by us. All providers associated with San Blas by Boat are considered third-party suppliers, and San Blas by Boat does not hold any ownership, management, or control interest in these third-party suppliers. To the fullest extent permitted by law, San Blas by Boat disclaims any liability for injuries, damages, death, loss, accidents, or delays resulting from the actions or omissions of third parties (including third-party suppliers), governmental authorities, or actions attributable to yourself, including, but not limited to, negligent or reckless acts.
Force Majeure
San Blas by Boat will not be held responsible for the failure to fulfill its obligations under this Agreement during any period in which performance is impeded or delayed by Force Majeure. The term "Force Majeure" encompasses events beyond the reasonable control of San Blas by Boat, such as adverse weather conditions, fire, floods, landslides, earthquakes, war, labor disputes, strikes, political unrest, natural or nuclear disasters, epidemics, pandemics, World Health Organization warnings and/or alerts, orders from local, provincial, or federal governmental authorities, power failures, terrorism, technical or mechanical failures, or any other cause deemed by San Blas by Boat to pose a danger to the safety and well-being of the travelers. San Blas by Boat retains the right to cancel any of the services outlined in the Trip Itinerary due to Force Majeure.